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Helpdesk query & technical support

Helpdesk query is an option that brings expert help for a one-shot technical issue.

Within a frame of this service you submit your problem or task description (a query) to our Customer Support manager. In his turn, he sends you back an advice, recommendation how to solve your problem with use of SALOME.

We define a query as a problem that cannot be broken down in subordinate problems and that happens in a normal usage of the product.

Service Coverage:

  • Access to a central helpdesk by phone or email
  • Registration of your query and dispatch to a specialist
  • Return call or email contact within the 4 next working hours
  • Processing service on query within 3 business days (query analysis, supply of workaround solution if available)

Individual helpdesk queries are only available within a la carte programs. To order them separately please consider the 10 Query Pack.

10 Query Pack ("Basic" support contract)

The 10 Query Pack is an ideal option when you need expert technical help with OPEN CASCADE. This service is particularly useful in combination with training when you start your software development project and need some advice that closely matches the development of your application.

This option is available for an order outside the a la carte programs.

Check-out available programs & pricing and pick up the one that fits bestto your needs.

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